Al-driven platform care: Promoting equal and inclusive job quality in long-term care

CareQuAI will open “the black box” of AI-driven platform care, through cross-national comparison, organisational case studies, stakeholder involvement and the participation of care workers in development of equal and inclusive platform care. It will address effects of AI-driven platform use on workforce shortages, job quality (and relatedly care quality), and will produce solution-focused guidelines and recommendations responding to issues of equality and inclusion.

The research consortium consist of four partners: University of Eastern Finland (coordinator); KTH Royal Institute of Technology, Sweden; Sheffield University Management School, the UK; University of St Andrews, the UK.

The project explores technological affordances, opportunities and social consequences of platform care in three European countries: the UK, Sweden and Finland.

CareQuAI has three objectives:  

1. to analyse cross-national differences in how AI-driven platform care is provided in Europe;
2.  to produce cross-national guidelines on equal and inclusive AI-driven platform work in LTC services;
3.  to contribute to policy, practice and frameworks that support decent work via AI-driven care platforms.

The research project employs a multi-method approach, including research interviews, observation, policy document analysis, comparative analysis, and design workshops. It involves care sector companies, employees, experts, and stakeholders.