Sari-Johanna Karhapää

I am a researcher and teacher in Service Management (master’s program) and international retail (bachelor’s program).
I am a researcher in the Intellectual Capital Management research group and UEFDigs Research Community.
In my dissertation I explored trust development in an organizational merger context.
My research interests relate to trust, management, leadership, organizational change, and managing stakeholders, especially customer relations in international retail. I apply mainly qualitative research methods and process approach. I am interested in quality management and co-research methods.