Tommi Laukkanen

Haldera, Pradipta; Hansen, Eric N; Kangas, Jyrki; Laukkanen, Tommi. 2020. How national culture and ethics matter in consumers' green consumption values Journal of cleaner production 265: 121754. 2020

Hallikainen, Heli; Laukkanen, Tommi. 2020. Trustworthiness in e-commerce: A replication study of competing measures Journal of business research [In Press, Corrected Proof]: -. 2020

Hallikainen, Heli; Savimäki, Emma; Laukkanen, Tommi. 2020. Fostering B2B sales with customer big data analytics Industrial marketing management 86: 90-98. 2020

Hallikainen, Heli; Hirvonen, Saku; Laukkanen, Tommi. 2019. Perceived trustworthiness in using B2B digital services Industrial management and data systems 2020; 120 3: 587-607. 2019

Laukkanen, Tommi. 2019. Special section on mobile information services International journal of information management 47: 239-240. 2019

Gelb, Betsy; Rangarajan, Deva; Hallikanen, Heli; Laukkanen, Tommi. 2019. How Big Data Can Transform Outcomes and Opportunities Rutgers Business Review 4 1: 46-60. 2019

Hallikainen, Heli; Alamäki, Ari; Laukkanen, Tommi. 2019. Individual preferences of digital touchpoints: A latent class analysis Journal of retailing and consumer services 50: 386-393. 2019

Hallikainen, Heli; Alamäki, Ari; Laukkanen, Tommi. 2019. Lead users of business mobile services International journal of information management 47: 283-292. 2019

A Conceptual Model of Barriers to Data-Driven Business Innovations. Hallikainen, Heli; Laukkanen, Tommi / Global Marketing Conference at Tokyo. 2018. 2018

A multi-faceted examination of the export product adaptation - customer value creation relationship. Tsougkou, E; Cadogan, JW; Hodgkinson, IR; Oliveira, JS; Laukkanen, T; Story, VM; Yazdani, N; Boso, N / 2018 Global Marketing Conference At Tokyo Proceedings. 2018. 2018

Are Technology-Ready Customers More Inclined to Trust?. Hallikainen, Heli; Hirvonen, Saku; Laukkanen, Tommi / ICIS Proceedings 2018. 2018. 2018

Propositions on Big Data Business Value. Pirskanen, Emma; Hallikainen, Heli; Laukkanen, Tommi / Advances in Information and Communication Networks: Proceedings of the 2018 Future of Information and Communication Conference (FICC), Vol. 1. 2018. 2018

Hirvonen Saku, Laukkanen Tommi. 2017. Respondent Characteristics and Survey Data Bias. Teoksessa: Reid M., Brennan L., Robinson L. (toim.), Proceedings of the 2017 Australian and New Zealand Marketing Academy Conference. Australian and New Zealand Marketing Academy (ANZMAC) conference -. s. -. 2017

Muhonen, Timo; Hirvonen, Saku; Laukkanen, Tommi. 2017. SME brand identity: its components, and performance effects Journal of Product and Brand Management 26 1: 52-67. 2017

Hirvonen Saku, Tuominen Sasu, Laukkanen Tommi. 2017. How Consumers' Media Preferences Affect Their Attitudes Towards Sport Sponsorship. Teoksessa: Vlasic G, Krupka Z, Pavicic J (toim.), Proceedings of 5th Annual Winter Global Business Conference. Global Business Conference proceedings -. s. 72. 2017

Nagy G, Megehee CM, Woodside AG, Laukkanen T, Hirvonen S, Reijonen H. 2017. Achieving requisite variety in modeling firms' strategy heterogeneities: Explaining paradoxical firm-market performances. Industrial Marketing Management 65: 100-128. 2017

Hirvonen Saku, Laukkanen Tommi. 2017. Lacking Correspondence Between Subjective and Objective Performance Data Among Small Business Managers: An Abstract. Teoksessa: Krey N., Rossi P. (toim.), Back to the Future: Using Marketing Basics to Provide Customer Value. Springer. s. 453-454. 2017

Buratti Andrea, Hirvonen Saku, Reijonen Helen, Laukkanen, Tommi. 2017. How strategic orientations predict business growth in global versus local B2B markets?. Teoksessa: Haws Kelly L, Houston Mark B, Noble Charles H (toim.), 2017 Summer AMA Conference: Innovations and Sustainability in Marketing. Proceedings of the AMA Conference 28. s. G25-G26. 2017

Hallikainen Heli, Paesbrugghe Bert, Laukkanen Tommi, Rangarajan Deva, Gabrielsson Mika. 2017. How Individual Technology Propensities and Organizational Culture Influence B2B Customer's Behavioral Intention to Use Digital Services at Work?. Teoksessa: - (toim.), Proceedings of the 50th Hawaii International Conference on System Sciences 2017. IEEE. s. 4577-4585. 2017

Laukkanen Tommi. 2017. Mobile banking. INTERNATIONAL JOURNAL OF BANK MARKETING 35 7: 1042-1043. 2017

Hallikainen Heli, Laukkanen Tommi. 2017. National culture and consumer trust in e-commerce. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2018; 38 1: 97-106. 2017

Hallikainen Heli, Alamäki Ari, Laukkanen Tommi. 2016. The influence of socio-demographics and technology readiness on mobile device use in B2B digital services. Teoksessa: - (toim.), 2016 Global Marketing Conference at Hong Kong Proceedings. Global Alliance of Marketing & Management Associations. Global Marketing Conference Proceedings -. s. 1191-1196. 2016

Hallikainen Heli, Laukkanen Tommi. 2016. Consumer Trust towards an Online Vendor in High- vs. Low-Context Cultures. Teoksessa: Bui Tung X, Sprague Ralph H Jr (toim.), Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS), 5-8 January 2016, Kauai, Hawaii. IEEE. Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS) 49. s. 3536 - 3545. 2016

Hallikainen Heli, Laukkanen Tommi. 2016. How technology readiness explains acceptance and satisfaction of digital services in B2B healthcare sector. Teoksessa: Liang Ting-Peng, Hung Shin-Yuan, Chau Patrick YK ,Chang She-I (toim.), PACIS 2016 Proceedings. Association for Information Systems. s. 1-11. 2016

Hirvonen Saku, Laukkanen Tommi, Salo Jari. 2016. Does brand orientation help B2B SMEs in gaining business growth?. Journal of Business & Industrial Marketing 31 4: 472-487. 2016

Komppula Raija, Laukkanen Tommi. 2016. Comparing perceived images with projected images - A case study on Finnish ski destinations. European Journal of Tourism Research 12: 41-53. 2016

Laukkanen Tommi. 2016. Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. Journal of Business Research 69 7: 2432-2439. 2016

Muhonen Timo, Laukkanen Tommi. 2016. The impact of internal branding on SME brand identity. Teoksessa: David Fortin,Lucie K Ozanne (toim.), Marketing in a Post-Disciplinary Era. University of Canterbury. Australian and New Zealand Marketing Academy (ANZMAC) conference 2016. s. 959-965. 2016

Tuominen Sasu, Hirvonen Saku, Reijonen Helen, Laukkanen Tommi. 2016. The Internal Branding Process and Financial Performance in Service Companies: An Examination of the Required Steps. Journal of Brand Management 23 3: 306-326. 2016

Kaynak Erdener, Kara Ali, Chow Clement S. F., Laukkanen Tommi. 2016. Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia. Journal of transnational management 21 2: 62-83. 2016

Nadeem Waqar, Andreini Daniela, Salo Jari, Laukkanen Tommi. 2015. Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 35 4: 432-442. 2015

Reijonen Helen, Hirvonen Saku, Nagy Gábor, Laukkanen Tommi, Gabrielsson Mika. 2015. The impact of entrepreneurial orientation on B2B branding and business growth in emerging markets. Industrial Marketing Management 51: 35-46. 2015

Reijonen H, Buratti A, Hirvonen S, Laukkanen, T. 2015. An examination of strategic orientation profiles of low- and high-performing international SMEs. Teoksessa: Ashish Sinha, Jack Cadeaux & Tania Bucic (toim.), Proceedings of 2015 ANZMAC conference: Innovation and growth strategies in marketing. 2015

Nagy Gábor, Laukkanen Tommi, Reijonen Helen, Hirvonen Saku, Berács József. 2015. The Way out of Crisis: How SMEs in Developed and Developing Economies allocate their Strategic Resources to Boost Market Performance under Non-Normal Course of Events. Teoksessa: Luk Warlop, Steve Muylle (toim.), EMAC 2015. European Marketing Academy. European Marketing Academy Conference 44. s. 1-7. 2015

Hirvonen, Saku, Laukkanen Tommi. 2015. The moderating effect of the market orientation components on the brand orientation-brand performance relationship. Teoksessa: Kacy K. Kim (toim.), Celebrating America's Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing? Proceedings of the 2015 Academy of Marketing Science (AMS) Annual Conference. Springer. s. 185-186. 2015

Laukkanen Tommi. 2015. How Uncertainty Avoidance Affects Innovation Resistance in Mobile Banking: The Moderating Role of Age and Gender. Teoksessa: Bui, Tung X. and Sprague, Ralph H. Jr (toim.), Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS), 5-8 January 2015, Kauai, Hawaii. IEEE, CPS Conference Publishing Services. Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS) 48. s. 3601-3610. 2015

Adapa Sujana, Laukkanen Tommi. 2015. Revisit Intentions of Malaysian Consumers to Heritage Sites. Academy of Taiwan Business Management Review 11 1: 31-38. 2015

Laukkanen Tommi, Tuominen Sasu, Reijonen Helen, Hirvonen Saku. 2015. Does market orientation pay off without brand orientation? A study of small business entrepreneurs. Journal of Marketing Management [epub ahead of print 22 Dec 2015]: -. 2015

Hirvonen Saku, Reijonen Helen, Laukkanen Tommi. 2015. Service orientation, market performance and firm size - An examination of differences between micro firms and small and medium-sized firms. Teoksessa: Ashish Sinha, Jack Cadeaux, Tania Bucic (toim.), 2015 ANZMAC conference: Innovation and growth strategies in marketing, Nov 20 - Dec 2, Sydney Australia: Conference Proceedings. 2015

Heikura, A., Kantanen, T. & Laukkanen, T.. 2015. Growth with food innovations: Consumer preferences of dairy products in Russia and Finland. Teoksessa: Ashish Sinha, Jack Cadeaux & Tania Bucic (toim.), Proceedings of 2015 ANZMAC conference: Innovation and growth strategies in marketing. 2015

Akatemiasta markkinapaikalle. Johtaminen ja markkinointi aikansa kuvina. Puusa Anu, Reijonen Helen, Juuti Pauli, Laukkanen Tommi. 2014 2014

Bathaee Atieh, Kuikka Anna, Hirvonen Saku, Laukkanen Tommi. 2014. The hidden hands of consumer culture: Studying purchase behaviors in Germany, Finland and Iran: Sharyn Rundle-Thiele, Krzysztof Kubacki, Denni Arli, Proceedings of the ANZMAC 2014 Conference.-. Australian and New Zealand Marketing Academy (ANZMAC) conference -. 463-468. 2014

Kuikka, Anna, Laukkanen Tommi. 2014. How resistance to change affects brand loyalty within the consumables market: Obal, Michael W. (Ed.), Let's Get Engaged! Crossing the Threshold of Marketing's Engagement Era. Proceedings of the Academy of Marketing Science Annual Conference -. -. 2014

Laukkanen, Tommi. 2014. Consumer adoption / rejection decisions in seemingly similar service innovations: The case of the internet and mobile banking: -, 2014 Global Marketing Conference at Singapore Proceedings.Korean Scholars of Marketing Science KAMS. Global Marketing Conference Proceedings 4. 716-717. 2014

Muhonen, T., Hirvonen, S., Laukkanen, T.. 2014. The effects of branding resources on brand performance in SMEs: Are there any? Are they linear or nonlinear?: Sharyn Rundle-Thiele, Krzysztof Kubacki, Denni Arli, Proceedings of the ANZMAC 2014 conference. Australian and New Zealand Marketing Academy (ANZMAC) conference -. 147-153. 2014

Reijonen Helen, Párdányi Szandra, Tuominen Sasu, Laukkanen Tommi, Komppula Raija. 2014. Are growth-oriented SMEs more likely to adopt market and brand orientations?. JOURNAL OF SMALL BUSINESS AND ENTERPRISE DEVELOPMENT 21 2: 250-264. 2014

Sasu Tuominen, Tommi Laukkanen, Saku Hirvonen, Helen Reijonen. 2014. How does internal branding affect performance?: Rodoula H. Tsiotsou and Yannis Hajidimitriou, Services Marketing in the New Economic and Social Landscape.University of Macedonia. AMA SERVSIG 2014- International Service Research Conference Proceedings, AMA SERVSIG 2014- International Service Research C. 26-31. 2014

Muhonen, T., Hirvonen, S., Laukkanen, T.. 2013. Brand identity development in SMEs: effects on business performance: -, Proceedings of the ANZMAC 2013 conference. -. 2013

Laukkanen, T., Nagy, G., Hirvonen, S., Reijonen, H. Pasanen, M. 2013. The effect of strategic orientations on business performance in SMEs: A multigroup analysis comparing Hungary and Finland. International Marketing Review 30 6: 510-535. 2013

Laukkanen, T., Hirvonen, S., Reijonen, H.. 2013. The effect of strategic orientations on SME growth in shrinking markets: Vlasic, G., Pavicic, J., Langer, J., Proceedings of the 2013 Winter Global Business Conference. 143-154. 2013

Hirvonen, S., Reijonen, H., Laukkanen, T.. 2013. Adoption of Multiple Strategic Orientations in SMEs: An Explorative Comparison, Proceedings of the European Marketing Academy (EMAC) 42nd Annual Conference. -. 2013

Hirvonen, S., Laukkanen, T., Salo, J.. 2013. Brand orientation in B2B SMEs: An examination on the effects on business growth, The 2013 International B2B Research Workshop (Sao Paulo, Brazil, March 14-17). -. 2013

Hirvonen S., Laukkanen, T., Reijonen, H.. 2013. The brand orientation-performance relationship: An examination of moderation effects. Journal of Brand Management 20 8: 623-641. 2013

Adapa, Sujana; Laukkanen, Tommi. 2013. Heritage Destination Revisitation: Malaysian Perspective: Md. Mahbubul Hoque Bhuiyan, Proceedings of World Business and Social Science Research Conference, October 24-25, 2013, Bangkok, Thailand. -. 2013

Hirvonen Saku, Laukkanen Tommi. 2013. Brand orientation in small firms: an empirical test of the impact on brand performance. Journal of Strategic Marketing - Published online: 18 Sep 2013: -. 2013

Akatemiasta markkinapaikalle. Johtaminen ja markkinointi aikansa kuvina. Puusa Anu, Reijonen Helen, Juuti Pauli, Laukkanen Tommi. 2012 2012

Hirvonen, S., Laukkanen, T.. 2012. How Brand Orientation Contributes to Business Growth in SMEs?: -, Proceedings of the ANZMAC 2012 Conference. -. 2012

Kuikka Anna, Laukkanen Tommi. 2012. Brand loyalty and the role of hedonic value. Journal of Product and Brand Management 21 7: 529-537. 2012

Laukkanen, T., Cruz, P.. 2012. Cultural, Individual and Device-Specific Antecedents on Mobile Banking Adoption: A Cross-National Study: Sprague, R.H., Proceedings of the 45th Annual Hawaii International Conference on System Sciences. 3170-3179. 2012

Laukkanen, T., Cruz, P.. 2012. The influence of external variables on intentions to adopt mobile banking: A comparison between Portugal and Finland: Paulo Rita, Proceedings of the EMAC European Marketing Academy 41st Annual Conference. -. 2012

Reijonen Helen, Laukkanen Tommi, Komppula Raija, Tuominen Sasu. 2012. Are Growing SMEs More Market-Oriented and Brand-Oriented? JOURNAL OF SMALL BUSINESS MANAGEMENT 50 4: 699-716. 2012

Reijonen Helen, Párdányi Szandra, Hirvonen Saku, Laukkanen Tommi. 2012. Entrepreneurial marketing orientation (EMO): An empirical test, Proceedings of the EMAC European Marketin Academy 41st Annual Conference. 146. 2012

Laukkanen T., Nagy G., Hirvonen S., Reijonen H., Pasanen M.. 2011. The effect of strategic orientations on business growth - a cross-national study: -, Proceedings of the ANZMAC Conference. -. 2011

Pesonen Juho, Laukkanen Tommi, Komppula Raija. 2011. Benefit segmentation of potential wellbeing tourists Journal of Vacation Marketing 17 4: 303-314. 2011

Laukkanen T., Párdányi Sz., Cruz P.. 2011. How national culture determines mobile banking non-adoption?: -, Proceedings of the ANZMAC Conference. -. 2011

Laukkanen T., Hirvonen S., Reijonen H., Tuominen S.. 2011. How market orientation determines high brand orientation in SMEs?: -, Proceedings of the 40th European Marketing Academy Conference. -. 2011

Hirvonen, S., Laukkanen, T.. 2011. Branding in Small Firms: Are All SMEs Similar?: -, Proceedings of the ANZMAC 2011 Conference. -. 2011

Hirvonen, S., Laukkanen, T., Reijonen, H.. 2011. The Brand Orientation-Performance Relationship and Industrial Contingencies - Some Empirical Evidence of Moderating Effects: -, Proceedings of the ANZMAC 2011 Conference. -. 2011

Konu Henna, Laukkanen Tommi, Komppula Raija. 2011. Using ski destination choice criteria to segment Finnish ski resort customers. Tourism Management 23 5: 1096-1105. 2011

Laukkanen T, Tuominen S & Reijonen H. 2010. Market Orientation And Brand Orientation: Drivers Of SME Performance?: Beckmann SC, Ringberg T & Ritter T, 39th EMAC Conference, Copenhagen, Denmark, June 1-4. 261. 2010

Reijonen H & Laukkanen T. 2010. Customer relationship oriented marketing practices in SMEs. Marketing Intelligence & Planning 28 2: 115-136. 2010

Párdányi, S; Tuominen S; Reijonen, H., Laukkanen, T.. 2010. Growth willingness and market orientation as antecedents of brand orientation: Ballantine P and Finsterwalder J, Proceedings of the ANZMAC Conference.Department of Management, College of Business and Economics, University of Canterbury. -. 2010

Laukkanen, T & Kiviniemi, V. 2010. The role of information in mobile banking resistance. INTERNATIONAL JOURNAL OF BANK MARKETING [ONLINE] 28 5: 372-388. 2010

Laukkanen T. 2010. Mobile phone selection criteria among university students in Finland. Journal of Digital Marketing 1 1: 59-71. 2010

Reijonen H, Párdányi Sz, Tuominen S, Laukkanen T & Komppula R. 2010. How smes with different growth intentions vary in terms of market and brand orientation: -, Proceedings of the 26th IMP Conference.Diamond Congress Kft.. -. 2010

Laukkanen T & Cruz P. 2010. What determines mobile banking non-adoption?. Teoksessa: Ballantine P and Finsterwalder J (toim.), Proceedings of the ANZMAC Conference.Department of Management, College of Business and Economics, University of Canterbury. ss. -. 2010

Konu Henna, Laukkanen Tommi. 2010. Predictors of Tourists' Wellbeing Holiday Intentions in Finland. Journal of Hospitality and Tourism Management 17 1: 144-149. 2010

Kokkomäki, J, Laukkanen, T & Komppula, R. 2010. Determinants affecting the use of an intermediary when buying meeting services. Tourism Review 65 2: 21-27. 2010

Cruz, P, Neto, L, Munõz-Gallego, P & Laukkanen, T. 2010. Mobile banking rollout in emerging markets: evidence from Brazil. INTERNATIONAL JOURNAL OF BANK MARKETING [ONLINE] 28 5: 342-371. 2010

Cruz P, Salo J, Munoz-Gallego P & Laukkanen T. 2010. Heavy users of e-banking and customer experience management: Evidences on intrinsic motivation International Journal of Electronic Business 8 2: 187-209. 2010

Konu, Henna & Laukkanen, Tommi. 2010. Predicting factors of tourists' interest towards wellbeing tourism holidays - A Finnish case, TTRA 2010 Budapest, "Health, wellness and tourism - healthy tourists, healthy business?", Programme and book of abstracts of the Travel and Tourism Research Association Europe 2010 annual conference. 26. 2010

Pesonen, Juho, Komppula, Raija ja Laukkanen, Tommi. 2009. Benefit Segmentation of Summer tourists: The Case of Savonlinna Region in Finland: Fyall, A., Kozak, M., Andreu, L., Gnoth, J. ja Lebe, S., 3rd Advances in Tourism Marketing Conference - Marketing Innovations for Sustainable Destinations: Operations, Interactions, Experiences. Digitaalinen erillistiedosto. 2009

Tuominen, S., Laukkanen, T. and Reijonen, H.. 2009. Market Orientation, Brand Orientation and Brand Performance in SMEs: Related Constructs?, ANZMAC (Australian and New Zealand Marketing Academy) Conference Proceedings, Melbourne, Australia, November 30 - December 2, 2009.. 1-6. 2009

Selvitys pohjoiskarjalaisten pienten ja keskisuurten yritysten markkinointiosaamisesta. Raija Komppula, Tommi Laukkanen, Hanna-Kaisa Raninen, Helen Reijonen, Niko Suhonen, Sasu Tuominen. 2009 2009

Reijonen, Helen, Laukkanen, Tommi, Komppula, Raija ja Tuominen, Sasu. 2009. THE INFLUENCE OF MARKET ORIENTATION AND BRAND ORIENTATION ON SME PERFORMANCE, Proceedings of RENT XXIII conference. CD-ROM. 2009

Raija Komppula and Tommi Laukkanen. 2009. Ski Destination Profile based on Attributes of Ski Destination Choice: Leonardo (Don) A.N. & Xiang (Robert) Li, Proceedings of the 3rd International Conference on Destination Branding and Marketing.Institute of Tourism Studies. 238-249. 2009

Laukkanen, T & Cruz, P. 2009. Comparing consumer resistance to mobile banking in Finland and Portugal: Filipe, J & Obaidat, M.S, e-Business and Telecommunications.Springer-Verlag 48 (2). 89-98. 2009

Laukkanen, Tommi; Sinkkonen, Suvi ja Laukkanen, Pekka. 2009. Communication strategies to overcome functional and psychological resistance to Internet banking. International Journal of Information Management 29 2: 111-118. 2009

Konu, Henna ja Laukkanen, Tommi. 2009. Roles of Motivation Factors in Predicting Tourists' Intentions to Make Wellbeing Holidays - A Finnish Case: -, ANZMAC 2009 - Sustainable Management and Marketing Proceedings. -. 2009

Kaivola, Johanna; Laukkanen, Tommi ja Komppula, Raija. 2009. Determinants affecting to the use of an intermediary when buying meeting services, Proceedings of the 59th AIEST Conference. 0-0. 2009

Juho Pesonen, Raija Komppula ja Tommi Laukkanen. 2009. Kesämatkailijoiden segmentointi - Savonlinnan seutu maaseutumatkailukohteena. Maaseudun uusi aika 3: 5-19. 2009

Cruz, Pedro; Laukkanen, Tommi ja Muñoz, Pablo. 2009. Exploring the factors behind the resistance to mobile banking in Portugal International Journal of E-Services and Mobile Applications 1 4: 16-35. 2009

Laukkanen, Tommi. 2008. Determinants of mobile banking resistance: A preliminary model, Proceedings of the Australian & New Zealand Marketing Academy Conference. -. 2008

Laukkanen, Tommi and Cruz, Pedro. 2008. Barriers to mobile banking adoption: A cross-national study. Teoksessa: Filipe, J; Marca, D.A; Shishkov, B and van Sinderen, M, (toim.), Proceedings of the International Conference on E-Business. ss. 300-306. 2008

Laukkanen, Tommi and Komppula, Raija. 2008. Attributes of ski destination choice: A Finnish survey. Teoksessa: (toim.), Proceedings of the Australian & New Zealand Marketing Academy Conference. ss. -. 2008

Laukkanen, Tommi and Komppula, Raija. 2008. Selection criterion for ski resort accommodation among mature consumers: Helander, N, Hannula, M, Ilvonen, I & Seppä, M, EBRF 2008 Conference. -. 2008

Laukkanen T, Sinkkonen S, Laukkanen P, Kivijärvi M. 2008. Segmenting bank customers by resistance to mobile banking. INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS 6 3: 309-320. 2008

Laukkanen P, Sinkkonen S, Laukkanen T. 2008. Consumer Resistance to Internet Banking: Postponers, Opponents and Rejectors INTERNATIONAL JOURNAL OF BANK MARKETING [ONLINE] 26 6: 440-455. 2008

Kivijärvi, Marke; Laukkanen, Tommi and Cruz, Pedro. 2008. Effect of gender on trust in online banking: a cross-national comparison. Teoksessa: Kautonen, Teemu and Karjaluoto, Heikki (toim.), Trust and New Technologies: Marketing and Management on the Internet and Mobile Media.Edward Elgar Publishing. ss. 74-90. 2008

Cruz, Pedro; Laukkanen, Tommi and Muñoz, Pablo. 2008. M-Banking Resistance: Patterns Across Usage and Demographics, Proceedings of the Australian & New Zealand Marketing Academy Conference. -. 2008

Laukkanen T, Pasanen M. 2008. Mobile banking innovators and early adopters: how they differ from other online users?. JOURNAL OF FINANCIAL SERVICES MARKETING 13 2: 86-94. 2008

Laukkanen T, Sinkkonen S, Laukkanen P. 2007. Information as a barrier to innovation adoption [cd-rom]. Teoksessa: Thyne M, Deans KR (toim.), Conference Proceedings and Refereed Papers. ANZMAC 2007. ss. 3062-3068. 2007

Pasanen M, Laukkanen T. 2007. Aiming at further growth: does growth intention matter for strategy? [cd-rom]: Academy of Taiwan Information Systems Research, International Conference on Business and Information 2007. Proceedings of Business and Information. [16]. 2007

Laukkanen T. 2007. Measuring mobile banking customers' channel attribute preferences in service consumption. INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS 5 2: 123-138. 2007

Laukkanen T. 2007. Internet vs mobile banking: comparing customer value perceptions. BUSINESS PROCESS MANAGEMENT JOURNAL 13 6: 788-797. 2007

Laukkanen T. 2007. Customer preferred channel attributes in multi-channel electronic banking. INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT 35 5: 393-412. 2007

Laukkanen T. 2007. Bank customers¿ channel preferences for requesting account balances [cd-rom], Proceedings of the 40th Annual Hawaii International Conference on System Sciences. HICSS-40 2007.IEEE. [9]. 2007

Sinkkonen S, Laukkanen P, Kivijärvi M, Laukkanen T. 2007. Modeling factors of consumer resistance to mobile banking [cd-rom], International Conference on Business and Information 2007. Proceedings of Business and Information. [10]. 2007

Laukkanen T, Sinkkonen S, Kivijärvi M, Laukkanen P. 2007. Segmenting bank customers by resistance to mobile banking [cd-rom], Sixth International Conference on the Management of Mobile Business. ICMB 2007.IEEE Computer Society. [7]. 2007

Laukkanen T, Sinkkonen S, Kivijärvi M, Laukkanen P. 2007. Mobile banking barriers among mature customers [cd-rom]: Knowlwdge Association of Taiwan, The 2007 International Joint Conference on e-Commerce, e-Administration, e-Society, and e-Education. [11]. 2007

Laukkanen T, Sinkkonen S, Kivijärvi M, Laukkanen P. 2007. Innovation resistance among mature consumers. JOURNAL OF CONSUMER MARKETING 24 7: 419-427. 2007

Laukkanen T, Sinkkonen S, Kivijärvi M, Laukkanen P. 2007. How personal values determine consumer resistance to mobile banking? [cd-rom], International Conference on Business and Information BAI 2007. Proceedings of Business and Information. [12 ]. 2007

Laukkanen P, Sinkkonen S, Kivijärvi M, Laukkanen T. 2007. The effect of usage experience on the barriers of resistance to mobile banking [cd-rom], International Conference on Business and Information BAI 2007. Proceedings of Business and Information. [14]. 2007

Laukkanen P, Sinkkonen S, Kivijärvi M, Laukkanen T. 2007. Consumer resistance and intention to use Internet banking service [cd-rom]: Hannula M, Koiranen M, Maula M, Seppä M, Suoranta M, Tommila J, EBRF 2007 Conference Proceedings. Research Forum to Understand Business in Knowledge Society.Tampere University of Technology. University of Jyväskylä. [10]. 2007

Kuisma T, Laukkanen T, Hiltunen M. 2007. Mapping the reason for resistance to Internet banking: a means-end approach. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 27 2: 75-85. 2007

Kivijärvi M, Laukkanen T, Cruz P. 2007. Consumer trust in electronic service consumption: a cross-cultural comparison between Finland and Portugal. JOURNAL OF EUROMARKETING 16 3: 51-65. 2007

Sinkkonen S, Laukkanen T. 2006. Segmenting non-users of digital television [cd-rom], Proceedings of the 7th International Conference of the Faculty of Management Koper, University of Primorska. MIC'06. Advancing Business and Management in Knowledge-based Society. [9]. 2006

Sinkkonen S, Laukkanen T. 2006. Consumer resistance to digital television: preliminary findings from Finland: Salavrakos I-D, From Small Firms to Multinationals: Industrial, Entrepreneurial, Managerial, Financial, Fiscal, Transaction Cost and Consumer Perspectives in the Era of Globalisation.Athens Institute for Education and Research. 523-536. 2006

Pasanen M, Laukkanen T. 2006. Team-managed growing SMEs: a distinct species?. MANAGEMENT RESEARCH NEWS 29 11: 684-700. 2006

Multiple Perspectives to Consumer Behaviour In Electronic Commerce: Research Findings Of The KELPO Project. Laukkanen T, Hiltunen T, Kivijärvi M, Sinkkonen S. 2006 2006

Laukkanen T. 2006. Customer-perceived value of e-financial services: a means-end approach. INTERNATIONAL JOURNAL OF ELECTRONIC FINANCE 1 1: 5-17. 2006

Laukkanen T. 2006. Consumer Value Drivers in Electronic Banking. Kuopion yliopiston julkaisuja H. Informaatioteknologia ja kauppatieteet . 2006

Laukkanen T, Kantanen T. 2006. Customer perceived convenience in electronic financial services: Papadopoulos N, Veloutsou C, Marketing from The Trenches: Perspectives on The Road Ahead.Athens Institute for Education and Research. 131-141. 2006

Laukkanen T, Kantanen T. 2006. Consumer value segments in mobile bill paying. Teoksessa: Latifi, S (toim.), Proceedings of the Third International Conference on Information Technology: New Generations.IEEE Computer Society. ss. 314-319. 2006

Kivijärvi M, Laukkanen T, Cruz P. 2006. Gender differences in consumer online trust: results of an Internet survey [cd-rom], Proceedings of the 7th International Conference of the Faculty of Management Koper, University of Primorska. MIC'06 Management International Conference. Advancing Business and Management in Knowledge-based Society. 1113-1122. 2006

Cruz P, Laukkanen T, Munoz P. 2005. Trust in e-bank: a cross-national study: Dr Sharon Purchase, ANZMAC 2005 Conference. Broadening The Boundaries. Conference Proceedings. [12.1.2006]. 2005

Hiltunen T, Laukkanen T, Hiltunen M. 2005. The influence of trial in consumer resistance to switching electronic banking channel from ATM to Internet, ANZMAC 2005 Conference. Broadening The Boundaries. Conference Proceedings. [12.1.2006]. 2005

Laukkanen T, Lauronen J. 2005. Consumer value creation in mobile banking services. INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS 3 4: 325-338. 2005

Laukkanen T, Pasanen M. 2005. Characterising the users of mobile banking: a distinct group of online customers?, ANZMAC 2005 Conference. Broadening The Boundaries. Conference Proceedings. [12.1.2006]. 2005

Laukkanen T. 2005. Comparing customer value creation in internet and mobile banking. Teoksessa: Brookes W, Lawrence E, Steele R, Chang E (toim.), International Conference on Mobile Business. ICMB 2005.IEEE Computer Society. ss. 655-658. 2005

Pasanen M, Laukkanen T. 2005. Team-managed growing SMEs: a distinct species?. Teoksessa: Davies D, Fisher G, Hughes R (toim.), Engaging the Multiple Contexts of Management. Convergence and Divergence of Management Theory and Practice. Proceedings of the 19th ANZAM Conference. ss. [1-12). 2005

Customer Perceived Value of Different Channels in Electronic Banking. A Means-End Approach. Laukkanen T, Kantanen T, Lauronen J. 2004 2004

Laukkanen T, Kantanen T. 2004. Convenience as consumer value in electronic banking [cd-rom], ANZMAC 2004. Marketing Accountabilities and Responsibilities. Conference Proceedings. 2004

Laukkanen T, Soimakallio A, Lauronen J (toim.). 2002. Internet-pohjaiset markkinatiedon informaatio- ja asiantuntijajärjestelmät yritysjohdon päätöksenteon apuvälineinä. Markkinatiedon informaatio- ja asiantuntijajärjestelmän tarve- ja sovelluskartoitus. -. Kuopion yliopisto, Kauppatieteiden laitos. Tutkimusraportteja. 2002

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