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Sari-Johanna  Karhapää

Sari-Johanna Karhapää

University Lecturer

University lecturer, Accreditation Manager

Business School, Faculty of Social Sciences and Business Studies

sari-johanna.karhapaa@uef.fi | +358 50 442 2548

I am a researcher and teacher in Service Management (master’s program) and international retail (bachelor’s program).
I am a researcher in the Intellectual Capital Management research group and UEFDigs Research Community.
In my dissertation I explored trust development in an organizational merger context.
My research interests relate to trust, management, leadership, organizational change, and managing stakeholders, especially customer relations in international retail. I apply mainly qualitative research methods and process approach. I am interested in quality management and co-research methods.

Publications

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